kinghourse Privacy Policy

This page describes what we collect when you use kinghourse and how we keep that data protected. We at kinghourse take your privacy seriously. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, or transfer funds through mobile banking, local payment, online payment, or e-wallet, we handle your financial information with care. Our platform operates under jurisdiction-restricted access, meaning we collect and process data only from users in supported regions.

We understand that account security and data handling are central to your confidence in our platform. This policy sets out what information we gather, how we use it, who we share it with, and what rights you have over your own data. Our commitment is transparency: you should know exactly what happens to your details from the moment you register on kinghourse.

What we collect on kinghourse

We collect personal information in several ways. When you open an account, we ask for your name, email address, phone number, and date of birth. During KYC verification—a step we require before you can deposit or withdraw—we collect identity documents such as your national ID card or passport. We also gather your residential address and may request proof of address through a utility bill or bank statement.

When you use kinghourse to place bets on Liga 1, Piala Indonesia, or other football markets, or when you play live-dealer tables like blackjack and roulette, we log your activity. This includes the markets you view, the stakes you place, the outcomes, and your account balance at each transaction. We record your IP address, device type, and browser information to detect fraud and ensure account security.

Payment data is handled with particular care. We do not store your full credit card or bank account numbers on our servers. Instead, we work with third-party payment processors who handle the sensitive details. When you deposit through DANA or e-wallet in Jakarta, Surabaya, or Bandung, or when you use virtual-account transfers via mobile banking or local payment, those processors retain the encrypted transaction records. We keep a record of the transaction amount, timestamp, and status on kinghourse.

How we use your data on kinghourse

We use your personal information to operate kinghourse and fulfil our legal obligations. Your identity and KYC documents allow us to verify that you are who you claim to be and that you meet our age and jurisdiction requirements. We use your contact details to send you account notifications, withdrawal confirmations, and security alerts. If you enable two-factor authentication—which we recommend—we send you verification codes via SMS or email.

Your account activity helps us detect unusual patterns that might indicate fraud or account compromise. If we notice a withdrawal request from a new device or location, we may pause the transaction and ask you to confirm it. This protects both you and kinghourse. We also use aggregated, anonymised data to understand how our platform is used, which payment methods are most popular, and whether our live-dealer tables or slot games like Aviator and Sweet Bonanza are functioning correctly.

We retain your data for as long as your account is active and for a period after closure to comply with anti-money-laundering regulations and to resolve any disputes. We do not sell your personal information to third parties for marketing purposes.

Third-party processors and data sharing

Our payment processors—the companies that handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual-account transfers—receive your transaction details. These are separate legal entities with their own privacy policies. We also work with hosting providers whose servers may sit outside your jurisdiction; these providers sign data-processing agreements with us to ensure your information is protected to the same standard.

We may share your data with law enforcement or regulatory authorities if required by law. If you dispute a transaction or if we suspect fraud, we may share relevant details with payment networks and financial institutions. We do not share your data with unrelated third parties without your explicit consent.

Your rights and our commitments

You have the right to access, correct, or delete your personal data. If you believe your information is inaccurate, you can request an update through your account settings or by contacting our support team. You can also request a copy of all data we hold about you in a portable format. If you wish to close your account and have your data deleted, we will do so after any outstanding transactions are settled and any legal retention periods have passed.

We use cookies and similar tracking technologies on kinghourse to remember your login preferences and to analyse how you navigate our platform. Most browsers allow you to disable cookies, though this may affect your experience. We do not use cookies to track you across other websites.

Our commitment to you is clear: we collect only what we need, we protect it with industry-standard encryption, and we use it only for the purposes described here. If you have questions about how we handle your data, or if you believe we have misused your information, contact us at [email protected]. Our services are available only where local law permits, and your privacy rights are governed by the laws of your jurisdiction.